One Of These Things Is Not Like The Other…
Reasons Behind Preparing Product Consistently
Look at these pictures of potato salad.
What is different about them?
Which on looks the best/worst? Why?
There are three reasons we need to prepare product consistently
1. Product Appeal-Your customer is more likely to make a purchase when the foods you create look appealing. Random cuts can look sloppy and may indicate to your customer that you lack the care and quality they are looking for when making a food purchase.
2. Food Cost-Making sure that each portion is equal is extremely important. Profits on food products are generally small. You want to make sure that you are not eating into your profit by overfilling product or wasting foods unnecessarily.
3. Accurate Cooking Times- Foods cut inconsistently will not cook evenly. By the time the larger pieces are cooked, smaller pieces will be overcooked. If you cook the foods just until the small pieces are cooked, larger pieces will remain raw (this could be particularly dangerous if it is meat we are cooking).
Consider this…
You are a customer at the A+ Bakery and have come specifically for one of their signature fudge brownies. There are only 2 brownies left (see below).
Which on looks the best/worst? Why?
There are three reasons we need to prepare product consistently
1. Product Appeal-Your customer is more likely to make a purchase when the foods you create look appealing. Random cuts can look sloppy and may indicate to your customer that you lack the care and quality they are looking for when making a food purchase.
2. Food Cost-Making sure that each portion is equal is extremely important. Profits on food products are generally small. You want to make sure that you are not eating into your profit by overfilling product or wasting foods unnecessarily.
3. Accurate Cooking Times- Foods cut inconsistently will not cook evenly. By the time the larger pieces are cooked, smaller pieces will be overcooked. If you cook the foods just until the small pieces are cooked, larger pieces will remain raw (this could be particularly dangerous if it is meat we are cooking).
Consider this…
You are a customer at the A+ Bakery and have come specifically for one of their signature fudge brownies. There are only 2 brownies left (see below).
The woman in line in front of you has just ordered one of the remaining brownies and has specifically asked for the one on the left.
Why?
Will it matter to you that your brownie is different that hers? Why/Why not?
You are now leaving the bakery.
What is your feeling of value?
How would you rate your customer satisfaction?
Will your experience today change whether or not you will come back to the A+ bakery?