Customer Service Restaurant Evaluation
The best way to gain perspective on customer service is by looking at things from a customer's point of view. Using this form, you are to review a recent experience you have had as a restaurant customer. What things about your experience did you enjoy? Were there areas for improvement? Did you receive adequate value for the food and service you were provided? Would you return? Would you tell your friends?
Customer Service-Restaurant Evaluation
Name: _______________________________________________ Evaluation Date: ______________________
Name of Restaurant: ________________________________________________________________________
Restaurant Address: _________________________________________________________________________
Food Chain: ___________ Independently Owned: __________ Have you eaten here before? __________
Price range of food on the menu: $__________________ Type of Menu: _____________________________
Menu Arrangement: (What is offered- courses, selection, specialty items, substitutions etc)
What was your first impression regarding the decorations/lighting/flow/order/cleanliness of the restaurant?
What was your first impression of the front of house staff (hostess/waiter/waitress)? Were they courteous, smiling, friendly? Did they present a positive image to the customer (appearance, good hygiene, attitude and knowledge)?
Overall Comments about the restaurant: (at least three)
Suggestions for improvement: (at least three)
On a Scale of 1-5, 5 being the best service, answer the following questions:
Comment below where appropriate:
1. You were greeted promptly 1 2 3 4 5
2. You were given a friendly greeting 1 2 3 4 5
3. You were seated promptly 1 2 3 4 5
4. The waiting time was as long as they said or less 1 2 3 4 5
5. Your drinks came in a timely manner 1 2 3 4 5
6. Your appetizer were served in a timely manner 1 2 3 4 5
7. Your food was served in a timely manner 1 2 3 4 5
8. You were offered a refill on your beverages 1 2 3 4 5
9. Your waiters attitude was friendly 1 2 3 4 5
10. Your waiters appearance was appropriate 1 2 3 4 5
11. Your food was hot and tasty 1 2 3 4 5
12. Your food did not require additional seasoning 1 2 3 4 5
13. You enjoyed the atmosphere of the restaurant 1 2 3 4 5
14. The restaurant lighting contributed to the ambiance 1 2 3 4 5
15. Someone besides the waiter/waitress spoke to you 1 2 3 4 5
16. Was your table clean and set correctly 1 2 3 4 5
17. Your food matched the description on the menu 1 2 3 4 5
18. Overall satisfaction with the restaurant was 1 2 3 4 5
19. Overall satisfaction of the restaurant of those with you 1 2 3 4 5
20. You are likely to recommend this restaurant to others 1 2 3 4 5
Name: _______________________________________________ Evaluation Date: ______________________
Name of Restaurant: ________________________________________________________________________
Restaurant Address: _________________________________________________________________________
Food Chain: ___________ Independently Owned: __________ Have you eaten here before? __________
Price range of food on the menu: $__________________ Type of Menu: _____________________________
Menu Arrangement: (What is offered- courses, selection, specialty items, substitutions etc)
What was your first impression regarding the decorations/lighting/flow/order/cleanliness of the restaurant?
What was your first impression of the front of house staff (hostess/waiter/waitress)? Were they courteous, smiling, friendly? Did they present a positive image to the customer (appearance, good hygiene, attitude and knowledge)?
Overall Comments about the restaurant: (at least three)
Suggestions for improvement: (at least three)
On a Scale of 1-5, 5 being the best service, answer the following questions:
Comment below where appropriate:
1. You were greeted promptly 1 2 3 4 5
2. You were given a friendly greeting 1 2 3 4 5
3. You were seated promptly 1 2 3 4 5
4. The waiting time was as long as they said or less 1 2 3 4 5
5. Your drinks came in a timely manner 1 2 3 4 5
6. Your appetizer were served in a timely manner 1 2 3 4 5
7. Your food was served in a timely manner 1 2 3 4 5
8. You were offered a refill on your beverages 1 2 3 4 5
9. Your waiters attitude was friendly 1 2 3 4 5
10. Your waiters appearance was appropriate 1 2 3 4 5
11. Your food was hot and tasty 1 2 3 4 5
12. Your food did not require additional seasoning 1 2 3 4 5
13. You enjoyed the atmosphere of the restaurant 1 2 3 4 5
14. The restaurant lighting contributed to the ambiance 1 2 3 4 5
15. Someone besides the waiter/waitress spoke to you 1 2 3 4 5
16. Was your table clean and set correctly 1 2 3 4 5
17. Your food matched the description on the menu 1 2 3 4 5
18. Overall satisfaction with the restaurant was 1 2 3 4 5
19. Overall satisfaction of the restaurant of those with you 1 2 3 4 5
20. You are likely to recommend this restaurant to others 1 2 3 4 5