Customer Service Action Plan
Read the following Customer service action plan. Source: http://r.b5z.net/i/u/6149577/i/cs_action_plan.pdf
Based on the information you have read, create a customer service action plan using your own ideas and suggestions under the following categories
Step One:What are two ways of developing a service driven culture in your business?
1)______________________________________________________________________________
________________________________________________________________________________
2)_______________________________________________________________________________
________________________________________________________________________________
Step Two: How can the management team develop strong leadership skills amongst all employees?
_________________________________________________________________________________
________________________________________________________________________________
Step Three: Provide three strategies to successfully hire and retain quality employees
1) _______________________________________________________________________________
_________________________________________________________________________________
2) _______________________________________________________________________________
_________________________________________________________________________________
3) _______________________________________________________________________________
_________________________________________________________________________________
Step Four: What is one type of training that would support the development of either your front or back of house staff?
___________________________________________________________________________________________________
___________________________________________________________________________________________________
Step Five: Explain how employees can demonstrate to their customers that they are listening?
____________________________________________________________________________________________________
____________________________________________________________________________________________________
Step Six: Provide three ways you can empower your employees to serve your customers
1)___________________________________________________________________________________________________
_____________________________________________________________________________________________________
2)___________________________________________________________________________________________________
_____________________________________________________________________________________________________
3) ___________________________________________________________________________________________________
_____________________________________________________________________________________________________
Step Seven: Provide three examples of rewards and recognition you might use with your employees
1) _______________________________________________________________________
2) _______________________________________________________________________
3) _______________________________________________________________________
Step Eight: What are two ways your business can demonstrate community support?
1) _____________________________________________________________________________________________________
2) _____________________________________________________________________________________________________
Step Nine: Provide one example of how you will utilize innovative technology to support customer service.
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________
Based on the information you have read, create a customer service action plan using your own ideas and suggestions under the following categories
Step One:What are two ways of developing a service driven culture in your business?
1)______________________________________________________________________________
________________________________________________________________________________
2)_______________________________________________________________________________
________________________________________________________________________________
Step Two: How can the management team develop strong leadership skills amongst all employees?
_________________________________________________________________________________
________________________________________________________________________________
Step Three: Provide three strategies to successfully hire and retain quality employees
1) _______________________________________________________________________________
_________________________________________________________________________________
2) _______________________________________________________________________________
_________________________________________________________________________________
3) _______________________________________________________________________________
_________________________________________________________________________________
Step Four: What is one type of training that would support the development of either your front or back of house staff?
___________________________________________________________________________________________________
___________________________________________________________________________________________________
Step Five: Explain how employees can demonstrate to their customers that they are listening?
____________________________________________________________________________________________________
____________________________________________________________________________________________________
Step Six: Provide three ways you can empower your employees to serve your customers
1)___________________________________________________________________________________________________
_____________________________________________________________________________________________________
2)___________________________________________________________________________________________________
_____________________________________________________________________________________________________
3) ___________________________________________________________________________________________________
_____________________________________________________________________________________________________
Step Seven: Provide three examples of rewards and recognition you might use with your employees
1) _______________________________________________________________________
2) _______________________________________________________________________
3) _______________________________________________________________________
Step Eight: What are two ways your business can demonstrate community support?
1) _____________________________________________________________________________________________________
2) _____________________________________________________________________________________________________
Step Nine: Provide one example of how you will utilize innovative technology to support customer service.
_________________________________________________________________________________________________________
_________________________________________________________________________________________________________